Using iSupport's Administrative Tools

 Administering iSupport

iSupport Administration Tools

Performance Best Practices and Recommendations

Use these options to monitor and control iSupport and its data.

Tracking and Monitoring iSupport Usage

  Displaying Configuration Audit History

 Displaying Chart and View Audit History

  Removing and Deleting Discussion Posts

  Displaying Rep Chat History

Security and Access

  Managing Access to Images

  Configuring Security Options

  Displaying Role and Permission Views

 Enabling HTTPS

Agent/Database-Related Functions

  Scheduling and Enabling Agents

 Backing Up and Restoring iSupport Databases

  Archiving and Database Maintenance

 Changing iSupport's Access to SQL Databases

 Using the Configuration Utility

Licensing and Updates

iSupport License Management

 Configuring iSupport Updates

Troubleshooting

  Viewing the Event Log

  Generating iSupport Environment Reports

 Displaying the Notification Queue