Using the Configuration Utility Using the Configuration UtilityThe iSupport Configuration Utility is used to perform advanced configuration tasks. It is located in the <directory in which iSupport is installed>\Utilities folder.
Use the fields on the Application tab to select your authentication method for the Desktop and mySupport portals; iSupport Login is the default method. See Setting Up Windows-Based Authentication for mySupport and Setting Up Microsoft Windows-Based Authentication for the Desktop. You can also enable/disable cross-frame scripting headers; to improve security, cross-frame scripting headers were added to the Rep, Mobile, and mySupport interfaces for new installs and upgrades. We recommend that you enable cross-frame scripting headers via the Application tab in the iSupport Configuration Utility after upgrading to v17.5. Note that if you do load the Rep, Mobile, or mySupport interfaces from within an iFrame or you use the External mySupport Chat feature, you will need to add the site URLs for the interface (or from which external mySupport chat has been integrated) into the Approved Sites list via the Core Settings | mySupport | Portals | Portal Settings screen.
If you wish to use SSL (Secure Sockets Layer) or TLS (Transport Layer Security) to encrypt all communications between your browser and an iSupport site via an HTTPS (the secure version of HTTP) connection, use the settings on the SSL/TLS tab. Note that IIS must be configured and a cert must be applied before making changes to these settings. Enabling HTTPS.
Use the fields on the Databases tab to modify the SQL database, database server, and SQL login to the iSupport databases. The installation process initially populates these fields. Use the Repair button in the Full Text Index field under direction of iSupport Technical Support. See Changing iSupport Access to SQL Databases.
You can use the SQL Logins tab to create and set the proper db_owner permissions on the iSupport databases for the selected users in SQL. This requires SA access to the databases.
You can use the Logging Management tab to change variables to enable or disable logging to the SQL database on which iSupport is installed and the Windows Event Viewer, and specify the types of messages that are logged. See Specifying Logging Locations.
The settings on the Cache tab are used when troubleshooting performance issues and display of categories, charts, custom fields, etc.
