Configuring iSupport Updates

The iSupport Update agent performs a scheduled check for Feature Release and Hotfix updates to iSupport and notifies support representatives designated as Maintenance Administrators via email and a Desktop dialog when a Feature Release update is available. Use the Options and Tools | Administer | iSupport Update screen to enable and schedule this agent, enable automatic installation of Hotfix updates, schedule and install any available Hotfix and Feature Release updates, and configure the page that will appear when someone tries to access iSupport while an update is occurring.

Select Yes in the Enabled field to enable an automatic search for Feature Release and Hotfix updates, and then select the time at which the agent should run each day. You can click the Check Now button to immediately perform a one-time search for an available Feature Release or Hotfix update; if found, the iSupport Hotfix Update Available and/or iSupport Feature Release Update Available sections will appear with the version numbers, a button to install the update immediately, and a button to display a dialog for scheduling the update installation.

The Automatic Hotfix Installation Enabled field will appear if the iSupport Update Agent is enabled; select Yes to automatically install any available Hotfix update. If you select No in this field, support representatives designated as Maintenance Administrators will be notified via email and a Desktop dialog when a hotfix is available.

Note that any active iSupport sessions will be dropped when the update begins, iSupport will be unavailable for several minutes while updates are installed. Use the Page Title and Page Content fields to configure the page that will appear when someone tries to access iSupport while the update is occurring.