Enabling and Scheduling
Agents Enabling and Scheduling
Agents
Agents perform tasks in the background that are an integral part of iSupport functionality. To verify that an agent has run, select Administer | Event Log on the Configuration menu. The iSupport Agent Manager service performs scheduled execution of iSupport agents, and agent intervals start at the time the iSupport Agent Manager service last ran. Therefore, if you wish for an interval-based agent to run at a certain time, stop and start the iSupport Agent Manager service at that time. For example, if you set an interval for an agent to 24 hours and wish to have the agent run at 2 a.m., stop and start the iSupport Agent Manager service at 2 a.m.
The
iSupport Agent Manager Status 
icon in the upper right corner of the screen indicates the status of the
iSupport Agent Manager service, which is required to be running for the
normal operation of iSupport. If the indicator is red, use the icon next
to the indicator in the Agents configuration screen to start it or go
to Administration Tools | Services on the server that is hosting iSupport
and start the service.
An Alert icon will appear above
the Desktop Configuration icon when the iSupport Agent service stops.
Agent status is checked when the Desktop loads; it is updated
when the agent starts or stops.
Follow the links below for information on scheduling agents in the Options and Tools | Administer | Agents screen:
Incident, Change, and Purchasing Agents
Configuration Management Agents
The following agents are scheduled via in applicable feature configuration screens: