Managing Your iSupport License Managing Your iSupport License
Use the Options and Tools | Administer | iSupport License Management screen to administer the license for your iSupport application. Licensing is tied to the hardware profile and server on which iSupport is installed. iSupport will automatically check the current version and display a message if a newer version exists. iSupport will also automatically check the current count of support representative licenses and maintenance date (if any). Deactivation of the license (via the License Management screen or contact with iSupport Technical Support at 360.397.1099 or [email protected]) must occur before any maintenance updates or changes to the hardware profile and server are made.
In the License Actions section:
Click the Update License button to perform an immediate check to ensure that the software is running on the latest license parameters. The iSupport Installation will contact iSupport Software and acquire relevant information. This is typically done after purchasing additional iSupport support representative logins; you can use the additional logins after clicking this button to update your current license.
Click the Use Testing License button to convert your installation license from a production license to a limited test license. This is typically done before installing iSupport onto a test server. After clicking this button, the button changes to Use Production License so you can convert the limited test license back to a production license.
Click the Use Backup License button if you are using a disaster recovery or standby system. This is typically used for installation of iSupport onto a backup server.
Use the Deactivate License button if the server is connected to the Internet and you are about to:
Uninstall iSupport
Decommission the server on which iSupport is installed
Make any changes to the server that will affect server profile code (for example, upgrading memory, increasing the number of processors, adding a new hard drive, swapping to a new hosting hard drive on a virtual server, or reinstalling iSupport onto a different server)
Your iSupport license is associated with the server that runs the iSupport application, so it is very important to deactivate the license before making changes to server. If you do not deactivate, your license will become invalid.
After clicking this button, it will change to Activate License; after making the server changes, you can click the Activate License button to use your production license.
Use the Show Offline Actions button if the server not connected to the Internet. A field will appear for entering a serial number for using a new license by or enter codes for activating or updating your license.
