Configuring Survey Basics

Allow Editing of Existing Questions

Select Yes to allow survey questions that are currently in use by a survey to be edited. This affects survey definitions with a future expiration date and the Active checkbox enabled.

Survey Agent Interval

For each active survey, the Survey agent will first check the closed incident  or change interval specified in the Survey Interval field. If the count has been reached, the agent will check the day interval and the date and recipient of the last survey sent. If the number of days that has passed is greater than or equal to the day interval, the survey will be sent to the customer associated with the closed incident or change. Select the number of minutes in the interval for the survey agent to check survey definitions, or select Daily to run the agent every day at a specified start time.