mySupport Account Settings and Profile

The Profile icon on mySupport portals enables customers to log in and out, access account settings, and optionally view their Customer Profile record (with a configurable layout).

The Account Settings screen enables customers to set their avatar, password, time zone, default follow option, and notifications, remove saved searches, and link an account for authenticating automatically via Facebook or LinkedIn®. A navigator link can be added for access to this screen.

Avatar	This section enables a customer to set his/her avatar that will appear in discussion posts and on the Approvals tab in the Incident, Change, and Purchase Request screens (if the customer is an approver in an approval cycle or a customer on an incident or change). The avatar will be updated in the customer’s Profile record.
Password	This section enables a customer to reset his/her password for logging into the portal; it will be updated in the customer’s Profile record.
Time Zone	This section enables a customer to set the time zone for dates that display on the portal.
Follow Posts	The Follow option in the Create a Discussion Post dialog enables an email notification to be sent when someone replies to the post. A user’s first discussion post or reply will determine the default for the Follow option in the Create Discussion Post dialog; a customer can set this default to Yes in this section.
Notifications	Customers can use the Notifications section to enable a notification to be sent via email, SMS, and/or Twitter direct message whenever a rule results in any notification to the customer regarding work items (incidents, problems, changes, purchase requests). See Notifications via mySupport Portals.
Saved Searches	This section enables customers to remove searches saved via the Save Search feature; for feeds accessed via navigator items, customers can enter a term in the search bar and then click the gear icon to save the text entered with a name and description. The saved search will be added to the top of the navigator under the "My Saved Searches" heading.
Linked Accounts	If configured in the Social Media Integration and mySupport Options screens, customers can use the Linked Accounts section in mySupport Account Settings to link an account for authenticating automatically via Facebook or LinkedIn; for example, if the customer is logged into Facebook, the customer will not need to enter an iSupport login.
Knowledge Follows	If the Follow button is enabled for following a knowledge entry, its author, and/or its category, customers can stop following entries in this section.
Approver Delegate	In this section, select a customer who can specify a verdict on work items pending approval for the logged in customer. Note that an approver delegate can also be specified for a customer in their Customer Profile record.

If configured in the mySupport Customer Options screen, customers can display fields in their Customer Profile record.