Use the mySupport Navigator screen to define the section headings, submenus,
and links available in the navigation pane and/or tiles on a mySupport
portal. When creating a new navigator, you’ll first need to add a section
header via the Add Section
icon; then use the Add
menu icon to add links, separators, and submenus.
Links can be included on a left side navigator (accessed by the icon in the upper left corner of the screen) and as
icons in the Navigation Tiles component on a dashboard. Features accessed
via a navigator link will display full-screen, and you can associate a
tutorial to display the first time a customer accesses the link.
To display the left side navigator opened and pinned when a customer first accesses the portal, use the Pin Navigator by Default field in the Settings section on the Basics tab in the Options screen.
When creating a new navigator, you’ll first need to add a section header
via the Add Section icon;
then use the Add
menu
icon to add links, separators, and submenus. The Edit
Navigator Item screen will appear for configuring
a link, submenu, or separator. Note that the fields will change depending
on your selection in the Type field, and you can drag and drop links under
section headings.
Label |
Enter the label to display for the link in the left side navigator and in the tile component. |
Type |
Select one of the following:
|
Icon |
If
desired, click Choose Icon |
Page Title |
Enter the text to appear in the browser tab when the details of the selected feature appears. |
Tutorial |
Select the tutorial to appear when the customer clicks the navigation item for the first time. |
Target |
Select:
|
Active |
Select No to prevent the link from appearing on the navigator. |
Target Navigator Type |
Select:
|
Tooltip |
Enter the text to appear when you hover over the link with your mouse. |
Required Settings in Options |
Click the Edit button to display the Options settings applicable to your selection in the Type field. |