Configuring mySupport Navigation Content

 

Use the mySupport Navigator screen to define the section headings, submenus, and links available in the navigation pane and/or tiles on a mySupport portal. When creating a new navigator, you’ll first need to add a section header via the Add Section icon; then use the Add menu icon to add links, separators, and submenus.

Links can be included on a left side navigator (accessed by the icon in the upper left corner of the screen) and as icons in the Navigation Tiles component on a dashboard. Features accessed via a navigator link will display full-screen, and you can associate a tutorial to display the first time a customer accesses the link.

To display the left side navigator opened and pinned when a customer first accesses the portal, use the Pin Navigator by Default field in the Settings section on the Basics tab in the Options screen.

When creating a new navigator, you’ll first need to add a section header via the Add Section icon; then use the Add  menu icon to add links, separators, and submenus. The Edit Navigator Item screen will appear for configuring a link, submenu, or separator. Note that the fields will change depending on your selection in the Type field, and you can drag and drop links under section headings.

Label

Enter the label to display for the link in the left side navigator and in the tile component.

Type

Select one of the following:

  • Custom URL to display a web page in the current window or a new window. The URL field displays for you to enter the web page URL (example: http://www.iSupport.com). Note: the site must be able to load into an iFrame if using Current Window as the target; otherwise, set the target to New Window.

  • Submenu to include an independently collapsible submenu in the section.

  • Separator to include a double line within a section.

  • A predefined iSupport feature: Select the functionality to access via the link; see mySupport Feature Overview for details on each feature. Note: The text that appears for the Help link is controlled via the Resource Editor. View and chart links will display only mySupport portal-enabled views and charts.

Icon

If desired, click Choose Icon  to upload a .png, .jpg, .gif, or .bmp file to appear to the left of the link.

Page Title

Enter the text to appear in the browser tab when the details of the selected feature appears.

Tutorial

Select the tutorial to appear when the customer clicks the navigation item for the first time.

Target

Select:

  • New Window to display the link content in a new window.

  • Current Window to display the link content in the entire browser window.

Active

Select No to prevent the link from appearing on the navigator.

Target Navigator Type

Select:

  • Side to display the link in the left side navigator (accessed by the  icon in the upper left corner of the screen).

  • Tile to display the link in an icon tile in the Navigation Tile component on a dashboard (added via the Designer).

  • Both to display the link in the left side navigator and in the Navigation Tile component on a dashboard.

Tooltip

Enter the text to appear when you hover over the link with your mouse.

Required Settings in Options

Click the Edit button to display the Options settings applicable to your selection in the Type field.