Asset Agents

Asset Reminder Agent

Time the Asset Reminder Agent Should Run Each Day

The Asset Reminder agent searches for warranty and maintenance expiration dates. If it is the specified number of days before the warranty or maintenance expiration date, it will send notifications according to the settings specified on the Notifications tab in the applicable Asset Type screen.

Select Yes to enable the Asset Reminder agent. After selecting Yes, select the time at which the Asset Reminder agent should run each day in the Time the Asset Reminder Agent Should Run Each Day field.

Asset Unit Count Tracking Agent

If count tracking is enabled for an asset type and the type is selected in the Asset screen, a count and low item threshold can be entered for an asset. The count can be decremented via entries in the Incident, Problem, and Change screens and notifications can be sent to the individuals specified in the Asset Type Configuration screen when the count reached the specified minimum number of remaining units.

Select Yes to enable the agent to check unit counts and send the notifications configured in the when the minimum is reached. After selecting Yes, use the Time Agent Should Run Each Day field to select the time the agent should run.

Asset Scheduled Scanning and Monitoring Agent

Monitoring...days to retain these entries

Select Yes to enable the Asset Scheduled Scan and Monitoring agent that checks scheduled scan definitions, initiates scans according to schedule, and enables monitoring if configured in an scheduled scan definition. This agent runs every minute.

Network monitoring processing adds device state change entries in the database. Use the Monitoring ...Days to Retain These Entries field to control database growth by entering the number of days in which these entries should stay in the database.

Auto Asset Create from Scheduled Scan Agent

Select Yes to enable the Auto Asset Create from Scheduled Scan agent that creates asset records for each machine involved in an scheduled scan that does not have an association with an asset record. The agent will run every hour based on the time at which the iSupport Agent Manager service is started. Asset records will be created using the asset selected in the Auto Asset Create Asset Record Template field as a template. You can also execute this agent immediately via the Advanced tab.

Populate Asset Serial Number Field with OS Serial Number

Select Yes to populate the Asset Serial Number field with the operating system serial number when the Auto Asset Create from Scheduled Scan Agent feature is enabled.

Asset Record Template for Automatic Asset Creation

Click this link to select the name of an existing asset record to use as a template when the Auto Asset Create from Scheduled Scan agent is run. The asset type in the template record will determine the fields that will appear on the automatically-created record.

License Management Agent

Time the License Management Agent Should Run Each Day

Select Yes to enable the License Management agent that scans all existing scheduled scans and searches for the software titles specified in Software License Profile records. It compares the actual quantities found against the condition specified in the profiles, flags the profiles that meet the condition, and updates the profiles with the actual counts. Notifications are sent if configured.

After selecting Yes, select the time at which the License Management agent should run each day in the Time the License Management Agent Should Run Each Day field.