Configuring mySupport Knowledge Options

You can display knowledge entries on mySupport portals by:

• Adding the Knowledge Base component with Most Popular (based on the highest number of likes), Newest (based on creation date), and Category (a single category or a category and its lower levels) sections.

• Adding a navigator link that displays a knowledge feed.

Configuring Display Options

Use the Knowledge/Display options to configure the knowledge entry display screen that appears when a knowledge entry is opened.

You can specify the layout (fields and tabs) and Follow, Like, and Discussion News Feed options.

Show Follow Menu Button - Select Yes to enable a Follow button with a menu for following a knowledge entry, its author, and/or its category. Following a knowledge entry will display updates in the Global News Feed; following an author will display entries created by the author in the Global News Feed; following a category will display entries created with the same category in the Global News Feed. Customers can stop following entries via Account Settings.

Show Like Button - Select Yes to display a Like button and enable the customer to register a like for an entry, to which posts will be added via the Create Post button.

Discussion News Feed - Select the discussion feed (configured via the Desktop) to which any posts created via this entry will be included.

Configuring RSS Feed Settings

RSS feeds send notifications when the contents of a custom feed change; for example, you can use an RSS feed to send updates to subscribers that don’t have access to the mySupport portal.