Configuring mySupport Portal Integrations

Configuring Single Sign On Integrations

Customers can use the Notifications section in the mySupport Account Settings dialog to enable a notification to be sent via SMS and Twitter direct message whenever when a rule results in any notification to the customer regarding work items (incidents, problems, changes, purchase requests). iSupport utilizes a Twitter account and application for this feature as well as for publishing headlines and problems via Twitter. Customers will need to follow the Twitter account in order to receive these notifications.

Use the Integrations option on the Basics tab in the mySupport Options screen to configure these notifications and linked accounts.

SMS Enabled	The Text Message Settings section under Notifications in the mySupport Account Settings dialog is enabled by default; select No to disable the Text Message Settings section. SMS carriers are configured in the Social Media Integration screen.
Twitter Application	Select the Twitter application entered in the Integrate \| Social Media Integration screen to use for the Twitter Monitor component and Twitter notifications or click the Configure icon to edit or create one.

Customers can use the Linked Accounts section in the mySupport Account Settings dialog to link an account for authenticating automatically via Facebook or LinkedIn; for example, if the customer is logged into Facebook, the customer will not need to enter an iSupport login. iSupport utilizes Facebook and LinkedIn applications for this feature.

Facebook Application	To enable customers to link their Facebook account in the mySupport Account Settings dialog for authenticating automatically, select the Facebook application entered in the Integrate \| Social Media Integration screen or click the Configure icon to edit or create one.
LinkedIn Application	To enable customers to link their LinkedIn account in the mySupport Account Settings dialog for authenticating automatically, select the Linkedin application entered in the Integrate \| Social Media Integration screen or click the Configure icon to edit or create one.