Configuring Email Functionality

iSupport includes the following types of email functionality:

Default outbound settings for defining the reply-to address, server, and account settings for all notifications generated by iSupport; see Configuring Default Outbound Email Settings
Email-submitted incident and change processing functionality that retrieves entries from an email mailbox, creates an incident or change for a new or existing customer, and updates existing work items
Default and custom notifications for iSupport events
Design templates with text and image elements
Correspondence templates for reps to use in iSupport entry screens and on the Desktop
View subscriptions that send an email with an attached file of exported view data to configured recipients on a schedule
Mass mailing approvals on correspondence sent from a customer view
A notification queue for displaying and deleting unsent notifications