Configuring Mass Mailing Approvals

iSupport’s Mass Mailing Approvals feature requires approvals on any correspondence sent from a customer view. The Mass Mailing Manager component includes correspondence that is awaiting approval or has been rejected by an approver.

To configure this feature, enable required approvals and designate approvers via the Core Settings | Email | Mass Mail Approvals screen. This enables display of the Mass Mailing Component in the Core Settings | Dashboard Settings screen so the component can be made available for the author and approver to add to a dashboard.

When the author creates a correspondence from a customer view and clicks the Send button, the Mass Mailing Manager dashboard component displays the correspondence for the approver to open via the Open icon.

The approver can use the icons in the Correspondence screen to send or reject the correspondence. If the correspondence is rejected, an email addressed to the author will be started with the subject “Mass Mailing Rejected”. The Rejected status will appear in the Mass Mailing component for the author.