Configuring Templates

iSupport Templates

Configure templates to populate fields while entering common or reoccurring incidents, changes, purchase requests, and service contracts as well as correspondence. You can also create hierarchy templates for incidents and change tasks that have multiple activities.

Creating Change Templates

Creating Change Hierarchy Templates

Creating a Correspondence Template

Creating Auto-Fill and Auto-Close Incident Templates

Creating Incident Hierarchy Templates

Creating Purchase Request Templates

Creating Service Contract Templates