Certain entry fields in iSupport include an HTML-based
text editor toolbar
to manipulate text and insert images. For each support representative,
display of the toolbar depends on Text Editor Toolbar field in the Preferences screen:
you can display the toolbar when you place your cursor in a toolbar-enabled
field (Popup), retain display the toolbar over those fields (Always Show),
or prevent display of the toolbar in those fields (Never Show). Note that
if you select Never Show, you can still display the toolbar by clicking
the field label link that displays a dialog for completing the field.
Tooltips with keyboard shortcuts display as you hover over each icon
with the mouse. By default the Tab key will move from field to field in
fields with the text editor; you can enable the Tab key to insert spaces
instead by setting an option in the Preferences
screen.
The toolbar options are similar to those in Microsoft Word, with the
following exceptions:
- The dropdown to the right of the Paste
Options
icon will display a menu
for formatting and pasting the contents of the Clipboard:
- The Paste From Microsoft Word
option
will retain Microsoft Word formatting (but all unnecessary Microsoft
Office related tags will be cleared). Note that this option will appear
if the Use Link Manager and Paste HTML in Text Editor Toolbar setting
is enabled on the Basics tab in the Global Settings screen.
- The Paste From Word, Strip Font option
will remove all Word-specific tags, font names, and text sizes. Note
that this option will appear if the Use Link Manager and Paste HTML
in Text Editor Toolbar setting is enabled on the Basics tab in the
Global Settings screen.
- The Paste as Plain Text
option will paste with HTML formatting removed (preserving the line
breaks).
- The Paste as HTML
option
will paste HTML content as code (HTML markup included).
- The Paste and Render HTML
option will paste HTML code and render it. Note that this option will
appear if the Use Link Manager and Paste HTML in Text Editor Toolbar
setting is enabled on the Basics tab in the Global Settings screen.
The Hyperlink Manager
icon enables you to create a URL hyperlink or email link. Note that
this option will appear if the Use Link Manager and Paste HTML in
Text Editor Toolbar setting is enabled on the Basics tab in the Global
Settings screen. To remove all formatting from a link, select the
link and click the Remove Link 
icon.
Use the Hyperlink
tab to create a hyperlink by entering a web address
and text of the link.
Use the E-mail
tab to create an email link that will open the
default email application on your machine and prompt you to send a
message to the provided addressee.
The
Insert Work Item Link 
icon enables you to, after pasting or typing a work item number, insert
a link that customers and support representatives can use to open
a work item in a new window.
The
Insert Symbol 
icon displays
a dropdown list of special characters for insertion.
After inserting an image, you can right-click on it and select:
Image
Map Editor to create an area on which, if a user clicks on it,
will take the user to a specified URL.
Properties
to create a border, enter alternate text and a description, and other
options.
icon to paste saved images. Click the Browse button in the Insert
Image dialog and select the image. The image will be inserted immediately.
The image will be saved in a folder with the name of the support representative
inserting the image. Images are saved in the database and associated
with directories on which group access restrictions can be enabled;
this is done via the Options and Tools | Administer | 
to create
a new folder for images, upload saved screenshots and other images,
and access the