Performing Asset Scans Performing Asset Scans
Asset scans collect hardware, software, and service details automatically on non-Windows SNMP-enabled devices in your network, computers with Windows 98 and above, or any other WMI-compliant machine (WMI must be installed and active). There are two types of scans:
You can perform a dynamic asset scan from the Desktop and the Incident, Asset, Problem, and Change screens. When a dynamic scan is initiated, you'll specify the types of data to include in the scan.
Scheduled asset scans can be scheduled and run automatically according to an Asset Scanning and Monitoring Definition, which defines the hosts (remote machines) to be scanned during a specified start time and duration. Scheduled scans include a more comprehensive set of data than dynamic scans. You can specify a range of IP addresses, domain names, or an Active Directory path to be scanned. Scheduled scans are viewed on the Desktop, and can be associated with asset records. If configured, asset records can be created automatically and associated with machines involved in scheduled scans.
To perform the scan, you will need to enter IP address or NetBIOS name of the machine to be scanned. The login used to run the scan must be in the Administrators group on the machine to be scanned. If you do not have this login, it can be set during configuration and accessed automatically by iSupport.
To perform a scan in the Incident, Asset, Purchase Request, Problem,
or Change screen, you can select New | Scan, click the New Scan icon,
or click the New Scan link. From the Desktop, click Dynamic Asset Scan
on the Create menu. The Dynamic
Asset Scan dialog appears; complete the fields
and click the Scan button.
Computer Systems System Ports Peripherals Hardware Controllers System Hardware Drives |
Select
the types of data to include in the scan. To select all checkboxes
in a section, use the |
Host Address |
Enter the identifier of the system to be scanned (IP address, machine name to scan in the current domain, or domain\machine name). |
User Name Password
|
These fields will be enabled if:
Enter a user name and password with rights for accessing the machine to be scanned. |
Community |
If you wish to track non-Windows devices on your local subnet, enter the SNMP community string (a text string that acts as a password for a network device). Community strings are configured by administrators of network devices that support SNMP to allow varying levels of access to the devices configuration and operational settings; this grants management tools read-only access to the remote device. The default community string for read-only access to network devices is normally the word "public". |
Use Default Credentials |
If the user name and password with administrative rights was set up for the asset type during configuration, select Yes to use that login (instead of completing the User Name and Password fields in this dialog) to perform the scan. Select No to enable the User Name and Password fields and enter the login for accessing the machine to be scanned. |
If performing the scan from the Incident, Asset, Problem, or Change screen, you can use the Attach option on the Selection menu to associate the scan with the current record.
From the Scan screen or iSupport Desktop, you can create a scan comparison, which includes a side-by-side comparison of dynamic or scheduled scans. This functionality is controlled by support representative/group permissions.
icon; to clear the checkboxes
in a section, use the 
icon. Use the Uncheck
All and Check All links for all checkboxes.