Assigning Permissions for Archive Functionality

iSupport’s Archive feature moves items that are not marked for deletion, with a specified Closed status, to an archive database. In order for an item to be archived, a specified number of days must have elapsed past the close date. Archived items cannot be edited.

Use the Archives tab in the Support Representative Management | Roles | Permissions screen to allow or disallow access to archived work items and sent correspondence. Note: the support representative will be able to view all customer and incident information on archived items, even if incident permissions have been restricted. This includes archived incidents (with a Closed status that have been moved to an archive database), archived correspondence (displays archived sent correspondence that was not associated with open incidents), etc.