mySupport Easy Submit

Use iSupport’s Easy Submit functionality to enable customers to use an older version of a device that cannot render HTML5 to submit incidents.

The Easy Submit interface contains a Description field along with any fields required for authentication.

Easy Submit functionality utilizes the device’s user agent string, which identifies the browser version and other device details. Definitions in the mySupport | Easy Submit Device Settings screen identify the user agent string for the device(s) to detect; see Configuring Easy Submit Device Settings for more information.

If enabling customers to access the Easy Submit interface via a mySupport portal, on the Basics tab in the Portal Settings screen:

• Use the Easy Submit Devices field  to select the defined devices on which the Easy Submit interface should display.
• Use the Easy Submit Template field to select the incident template to apply to incidents created via the Easy Submit interface on a mobile device.