Using the Product Screen Using the Product Screen
Common Entry
Screen Features 
Using
the iSupport Product and Purchase Screens
Use the Product screen to create Product records for use in purchase requests. To access the Product entry screen, select Create | Product from the Desktop.
Name |
Enter the name of the product. This name will appear for selection in the Purchase Request screen. |
Asset Type |
Select the predefined asset type that applies to the product. |
Available to mySupport |
Select this checkbox to enable the product to be available for selection for purchase requests submitted via the mySupport portal. |
Allow Decimals in Quantities |
Select this checkbox to enable users to enter a decimal point in the Quantity field in the Purchase Request screen. |
Description |
Enter a description for the product. |
Click the Add Vendor link to
create a list of vendors that can be selected for the product in the Purchase
Request screen. You’ll select customers,
companies,
and support
representatives that have been designated as vendors, and enter a
rate to appear by default in the Purchase Request screen; the rate will
be multiplied by the quantity entered in that screen. After making an
entry, use the Save 
icon
to save it or the Cancel 
icon
to undo your entry. Use the Edit 
icon
to modify an entry.
