Incident Hierarchy Tab Incident Hierarchy TabUse the Incident Management | Hierarchies tab in the Feature Basics screen to configure options for incident hierarchy templates.
Inherit Custom Field Values on Hierarchies |
Select Yes to, when custom fields are associated with a category or incident, pass the values in those fields to incidents created by the originating hierarchy template. |
Hierarchy Finished/In Progress/Future Color |
Select the colors for the dot icons and portions of the graphic in the Related Hierarchy field that represent the percentage of work that has been completed, is in progress, and is pending due to dependencies. |
