Monitoring Licensed Sessions

Managing Your iSupport License

Use the Active Sessions tab in the Core Settings | Support Representatives screen to display the support representatives currently logged into iSupport. You can log off a support representative by selecting an entry and clicking the Delete link.

Use the Sessions Exceeded Log screen to display the occurrences when a support representative logs in after the maximum number of sessions for your license has been reached. (The support representative will be prevented from logging in and a warning dialog will appear.) This screen will include information regarding how to request additional licenses.