Setting Up Domino Directory Integration

 

The Domino Directory Integration feature enables you to perform a scheduled one-way synchronization between a specified IBM Lotus®/DominoTM Directory (previously termed “NAB”) and the iSupport customer table. (Note: The customer’s login information cannot be populated.) You’ll specify the server on which the Directory is located and Notes ID and password for accessing the server. The synchronization will occur according to the schedule defined for the Domino Synchronization agent.

To configure this feature, go Options and Tools | Integrate | Data Source Integration, click the Create link, and select Domino Directory. Complete the fields, schedule the Domino Synchronization agent, and click the Save button. If utilizing multiple customer data sources, use the Order of Precedence link in the Data Source Integration list screen to select the order of precedence if there are matching records.

Note: The Domino Directory Integration feature requires that the LDAP task is running on the Domino Directory server.

Domino Directory Source Definition Example

Domino Directory Integration Data Map

 

Enable Domino Directory Integration

Select Yes to enable the Domino Directory Integration feature for updating the iSupport Customers table with the information in a Domino Directory. Note: the synchronization will not occur until you schedule the Domino Synchronization Agent in the Agents configuration screen.

Search Root

Enter the search root URL for accessing the server on which the Domino Directory is located. This field is used for connection purposes only; the Domino LDAP task returns values for all Domino Directories identified on the server through Directory Assistance.

Username

Password

Enter the username and password for authentication when queries are performed.

Domino Directory Synchronization Agent Interval

The Domino Synchronization feature performs a scheduled one-way synchronization between a specified IBM Lotus®/DominoTM Directory (previously termed “NAB”) and the iSupport customer table. Select the number of minutes in the interval for the synchronization to be performed or select Daily to run the agent every day at a specified start time.

Use the Test Connection link to test the query.