Incident Agents

Followup Agent

Time the Followup Agent Should Run Each Day

Select Yes to enable the Incident Followup Reminder agent which checks all incident followup dates. The agent sends email reminders to the incident assignees for all incidents with expired followup dates. After selecting Yes, enter the time at which the agent should run in the Time the Followup Agent Should Run Each Day field.

Ticket Scheduling Agent Interval

Select the number of minutes in the interval for the Ticket Scheduling agent to check all scheduled tickets for start dates/times and, if the specified date/time is reached, changes the status from Scheduled to an open status. Ticket generation times are also checked and tickets are created if the specified time is reached.