Configuring Device Monitoring

You can optionally use the Monitoring tab in the Asset Scanning and Monitoring screen to configure monitoring that tracks the state of devices included in a scan definition and their CPU, memory, disk space, and services. Devices are flagged if any of the configured reporting thresholds are met (a monitored device is off-line or has high memory or CPU utilization, a monitored drive has disk space lower than the specified percentage, or a monitored service has a stopped state). If a device is flagged, you can configure a notification to be sent and/or an Incident or Problem record to be created. Any related asset record will be associated with the newly-created record.

Note that monitoring can still be configured and enabled if scanning is disabled on the Basics tab.

After configuring monitoring, add the Asset Monitor dashboard component to the Desktop to view monitoring results.

Enable Monitoring	Select Yes to enable network monitoring to occur for the devices specified in this definition. Note: Network monitoring requires the Asset Scheduled Scan and Monitoring agent to be enabled; monitoring will only begin if the device is initially in a good state (online with the configured minimum disk space and services running). Monitoring will stop and restart if a change occurs in the Asset Scanning and Monitoring definition (monitoring was disabled, the definition was deleted, defined devices cannot be accessed, or monitoring settings have changed). Monitoring will stop if the Asset Scan and Monitoring agent or iSupport Agent Manager has stopped or has been disabled.
Report if Device is Offline	Select Yes to flag the device as Offline, display a red dot next to it, and initiate configured actions if the monitoring detects that the device is not responding.
Report if CPU Utilization is High	Select Yes to include a CPU entry in the Asset Monitor component for the device and track and report the percentage of CPU utilization. A red dot will display if the monitor detects that the percentage of CPU utilization is higher than the percentage entered in the Maximum Utilization field for the duration configured in the Detail Interval and Detail Max Intervals fields.
Maximum Utilization	Enter the percentage of CPU utilization at which reporting should start; if CPU utilization reaches this percentage, reporting will continue for the duration configured in the Detail Interval and Detail Max Intervals fields.
Detail Interval	Enter the number of minutes, hours, or seconds in the interval during which monitoring will track and report a percentage of CPU utilization above the specified maximum.
Detail Max Intervals	Enter the maximum amount of times that the detail interval should be repeated for the duration of maximum CPU utilization reporting.
Report if Memory Utilization is High	Select Yes to include a Memory entry in the Asset Monitor component for the device and track and report the percentage of memory utilization. A red dot will display if the monitor detects that the percentage of memory utilization is higher than the percentage entered in the Maximum Utilization field for the duration configured in the Detail Interval and Detail Max Intervals fields.
Maximum Utilization	Enter the percentage of memory utilization at which reporting should start; if memory utilization reaches this percentage, reporting will continue for the duration configured in the Detail Interval and Detail Max Intervals fields.
Detail Interval	Enter the number of minutes, hours, or seconds in the interval during which monitoring will track and report a percentage of memory utilization above the specified maximum.
Detail Max Intervals	Enter the maximum amount of times that the detail interval should be repeated for the duration of maximum memory utilization reporting.
Report if Disk Space is Low	Select Yes to include one or more specified drives in the Asset Monitor component and track and report the amount of free space. A red dot will display if the monitor detects that the amount of remaining disk space is less than the percentage entered in the Minimum Remaining Disk Space field.
Minimum Remaining Disk Space	If Yes is entered in the Report if Disk Space is Low field, enter the percentage of disk space at which the specified drive(s) should be flagged for low disk space.
Drives to Monitor	If Yes is entered in the Report if Disk Space is Low field, enter the names of the drives to monitor for a low disk space state.
Report if Service is Not Running	Select Yes to include specified service(s) in the Asset Monitor component and display a red dot if the monitor detects that a specified service has a stopped state.
Services to Monitor	Enter the display names of the services to monitor for a stopped state.

Actions

Complete the following fields to send an email and/or create an Incident or Problem record if any of the configured reporting thresholds are met (a monitored device is off-line or has high memory or CPU utilization, a monitored drive has disk space lower than the specified percentage, or a monitored service has a stopped state).

Delay	Enter the amount of time after a configured threshold is met during which action should not be taken (in case it is immediately corrected after that point; for example, a server restart may correct a service stoppage).
Send Email Recipients	Select Yes to send an email to one or more email addresses (separate with a comma or semicolon) if any of the configured reporting thresholds are met . The email will be sent if the state is still detected after the amount of time specified in the Delay field. Email content is as follows; it cannot be customized. Drive Off Line Subject: iSupport Monitoring Notification: <device> did not respond Body: The device ’<device>’, being monitored by the <Asset Scanning and Monitoring Definition name>, did not respond on <date> at <time>. Services Stopped Subject: iSupport Monitoring Notification: The service <service> on <device> is not running Body: The <service> service on <device>, being monitored by the <Asset Scanning and Monitoring Definition name>, was in a Stopped state on <date> at <time>. Low Disk Space Subject: iSupport Monitoring Notification: <device> has exceeded the specified disk space limit Body: The <drive> drive on ’<device>’, being monitored by the <Asset Scanning and Monitoring Definition name>, has reached or exceeded its minimum disk space remaining limit on <date> at <time>. There is currently <amount of disk space remaining> free disk space remaining. Memory Utilization Subject: iSupport Monitoring Notification: <device> has exceeded the specified memory utilization limit. Body: The memory on '<device>', being monitored by the <Asset Scanning and Monitoring Definition name> scan definition, reached or exceeded its configured maximum percentage of memory utilization of <configured maximum percentage of memory utilization>% on <date> at <time>. CPU Utilization Subject: iSupport Monitoring Notification: <device> has exceeded the specified CPU utilization limit. Body: The CPU on '<device>', being monitored by the <Asset Scanning and Monitoring Definition name> scan definition, reached or exceeded its configured maximum percentage of CPU utilization of <configured maximum percentage of CPU utilization>% on <date> at <time>.
Create Work Item	Select Yes to create an Incident or Problem record if any of the configured reporting thresholds are met. The record will be created if the state is still detected after the amount of time specified in the Delay field.
Work Item Type	If Yes is selected in the Create Work Item field, select the type of work item to create: Incident or Problem.
Incident Template	If creating an incident, select an incident template to apply to it.
Default Assignee	If creating an incident or problem, select the support representative to assign to it.
Default Customer	If creating an incident, select the customer to assign to it.
Categorization	If creating a problem, select the categorization to assign to it.
Default Mapping	If creating a problem, select the impact, urgency, and priority mapping to it.