Author |
Click
the Author checkbox to select all Author permissions, or select
one or more of the following:
Create
New: Select to allow the support representative to
create new service contracts. If this option is not selected,
the Create Change option will not be included on the Desktop
menu and the New menu in the Service Contract screen for the
support representative. Create
Courtesy Work Items: A courtesy work item is an incident
or change that does not count against the service contract
in effect for a customer, company, or asset; it is created
for an incident or change if the Mark This a Courtesy Work
Item checkbox is enabled in the Select Service Contract dialog
that appears after a customer is selected. Select this permission
to allow the support representative to select the Mark This
a Courtesy Work Item checkbox in the Select Service Contract
dialog.
If this option is not selected, the customer, company, or asset
associated with an incident or change must have an active associated
service contract in order for the record to be saved. |
Editor |
Click
the Editor checkbox to select all Editor permissions, or select
one or more of the following.
Note: if a support representative
has the Author | Create New permission but no Editor | Edit permission,
the Save and Close Window menu option and icon will not be available
after a service contract is initially saved.
Edit All: Select to allow
the support representative to update any service contract
record in the iSupport application. Note: The View All permission
is required for this permission. Edit Expired Contracts:
Select to allow the support representative to update service
contracts with a status of Expired. Change Asset/Company/Customer:
Select to allow the support representative to add or remove
an asset, customer, or company for a service contract. If
this option is not selected, for all members of the group,
customers or companies that have been selected for a saved
contract will appear but the Add and Delete links will be
disabled. Note: one of the View permissions is required for
this permission. Change Status: Select to
allow the support representative to make a selection in the
Status field for a saved service contract. If this option
is not selected, the Status field will display in the Service
Contract screen but the drop-down list will be disabled. Note:
one of the View permissions is required for this permission. Change Hours of Operation:
Select to allow the support representative to make a selection
in the fields on the Hours of Operation tab for a saved service
contract. If this option is not selected, the tab will display
in the Service Contract screen but the drop-down list will
be disabled. Note: one of the View permissions is required
for this permission. Override Used Count: Select
to allow the support representative to make a selection in
the Used field for a saved service contract. If this option
is not selected, the Used field will display in the Service
Contract screen but the entry field will be disabled. Note:
one of the View permissions is required for this permission. Delete: Select to allow
the support representative to delete service contracts. If
this option is not selected, the Delete option will not be
included in the Service Contract screen. Note: one of the
View permissions is required for this permission. |
Assigning Permissions for
Service Contract Functionality