Assigning Permissions for Headline Functionality

 

 Select Headlines on the Details tab in the Support Representative Management | Roles screen to allow or disallow functions such as creating, viewing, and deleting headlines.

Reader

Click the Reader checkbox or select View to allow the support representative to view headlines on the iSupport Desktop. If this option is not selected, no headlines will be available in predefined views, the View Designer, and the Chart Designer on the Desktop.

Author

Click the Author checkbox or select Create New to allow the support representative to create headlines. If this option is not selected, the Create Headline option will not be included on the Desktop menu.

Editor

Click the Editor checkbox to select all Editor permissions, or select one or both of the following. Note: the View permission is required in order to select any of these permissions. If the support representative has the Author | Create New permission but no Editor | Edit permission, the Save and Close Window menu option and icon will not be available after a headline is initially saved.

  • Edit: Select to allow the support representative to update Headline records.

  • Publish to Twitter: Select to allow the support representative to publish headlines to Twitter (if configured via the Social Media Integration screen).

  • Delete: Select to allow the support representative to delete Headline records. If this option is not selected, the Delete option will not be included in the Headline screen.