Select FAQs on the Details tab in the Support Representative Management | Roles screen to allow or disallow functions such as creating, viewing, deleting for frequently asked questions and the topics by which frequently asked questions are sorted on the Desktop and mySupport portal.
Reader |
Click the Reader checkbox or select View Topic/FAQ to allow the support representative to view frequently asked questions on the Desktop. If this option is not selected, no frequently asked questions will be available to the support representative in predefined views, the View Designer, and the Chart Designer on the Desktop. |
Author |
Click the Author checkbox to select both Author permissions, or select:
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Editor |
Click the Editor checkbox to select all Editor permissions, or select one the following. Note: the View permission is required in order to select any of these permissions. If a support representative has the Author | Create New permission but no Editor | Edit permission, the Save and Close Window menu option and icon will not be available after a FAQ is initially saved.
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