Assigning Permissions for Configuration Item Functionality

 

This option appears if you have the Service Desk Edition and Configuration Management (CMDB) functionality is enabled in the Enable Features screen. Select Configuration Items in the Support Representative Roles screen to allow or disallow access to configuration item functions such as creating, viewing, and updating Configuration Item records.

Reader

Click the Reader checkbox or select View to allow the support representative to view any Configuration Item record. If this option is not selected, views of Configuration Item records will not be included on the Desktop for the support representative.

Author

Click the Author checkbox or select Create New to allow the support representative to create new Configuration Item records. If this option is not selected, the Create option will not be available to the support representative for Configuration Item records on the Desktop and in the Configuration Item screen.

Editor

Click the Editor checkbox to select both Editor permissions, or select one or both of the following. Note: the View permission is required for these permissions.

  • Edit: Select to allow the support representative to update Configuration Item records. If this option is not selected, the support representative can view Configuration Item records but the fields will be disabled.

  • Delete: Select to allow the support representative to delete Configuration Item records. If this option is not selected, the Delete option will not be included on the Desktop and in the Configuration Item screen for the support representative.