Assigning Permissions for Asset Functionality

 

This option appears if Asset Functionality is enabled in the Enable Features screen.  Select Assets on the Permissions tab in the Support Rep Roles screen  to allow or disallow asset functions such as creating, viewing, updating fields, and scanning.

Reader

Click the Reader checkbox to assign both permissions or select:

  • View Asset to allow the support representative to view any Asset record. If this option is not selected, all views of Asset records will not be included on the Desktop, and the View Asset option will not be included in the Incident screen. The Asset tab will still be included in the Incident screen, however, with information on an asset associated with the incident if applicable.
  • View Scan/Comparison to allow the support representative to view any Asset Scan Comparison record. If this option is not selected, all views of Asset Scan Comparison records will not be included on the Desktop.

Author

Click the Author checkbox to select all Author permissions, or select one or all of the following:

  • Create New: Select to allow the support representative to create Asset records. If this option is not selected, the Create Asset option will not be included on the Desktop, and the New Asset option will not be included in the Incident screen.

  • Use Multiple Asset Wizard: Select to include the Asset Creation Wizard on the Create menu on the Desktop Home page for the support representative. The Asset Creation Wizard enables automatic creation of multiple Asset records; you can enter data to populate asset fields in all records created, display prompts for entering data unique to a record, and save your settings in a profile for use later.

  • Create Scan/Comparison: Select to allow the support representative to perform a scan on a computer that has Microsoft Windows® 98 and above or any other WMI (Windows® Management Instrumentation)-compliant machine over the network, and on non-Windows devices on your local subnet, and to perform a scan comparison. If this option is not selected and the support representative has the View permission, he/she can view Asset records but the Scan fields will be disabled.

Editor

Click the Editor checkbox to select all Editor permissions, or select one or all of the following. Note: the View permission is required for these permissions.

  • Edit Asset: Select to allow the support representative to update Asset records.

  • Edit Count Used: Select Yes to display the Update Unit Counts link when an asset with count tracking enabled is selected in the Incident, Problem, or Change screen. If this permission is enabled, the support representative can click the Update Unit Counts link, make an entry in the Used Count field, and decrement the unit count.

  • Delete Scan/Comparison: Select to allow the support representative to delete scan comparisons. If this option is not selected, the Delete option will not be included in the Asset Scan Comparison screen and on the Desktop.

  • Delete Asset: Select to allow the support representative to delete Asset records. If this option is not selected, the Delete option will not be included in the Asset screen and on the Desktop.