Service Catalogs on the mySupport Portal

iSupport Service Catalogs

Service Catalog functionality is available if you have the Service Desk edition. It enables customer requests of services, products, policies/procedures, etc. utilizing configured Change and Purchase templates. Note that access to a service catalog section or individual service request entries may be restricted to specific customer groups.

Only one section of a service catalog or an entire service catalog can be included on a mySupport portal; an entire service catalog with two sections is shown in the example below.

Customers can click on a section to display service catalog section entries and submit a change or purchase request. Note that display of the dollar amount next to an entry is controlled by the Can View Service Cost field in the customer’s Profile record. The Total Cost amount includes the cost of all selections (including line items from the purchase template).

The Service Request News Feed contains the changes and purchase requests created by catalog submissions.