Searching on mySupport Portals

There are two types of searches on mySupport portals:

• Global Search can be included in a component or above the global news feed; see Configuring Global Search.

  

• A search bar will appear above work item feeds; if configured, links will appear for creating an incident, displaying a self help guide (the link will appear by default as "I Need Help"), and/or creating a discussion post. The customer can click the Configure icon to use Advanced Search and Save Search options.

  

The Advanced Search option enables a customer to filter the search by selecting the fields to be searched and by entering conditions using Boolean operators. The Filters section enables customers to refine a search by selecting a field, comparison method (Or or Not), and value applicable to the selected field. The Add Condition  and Remove Condition  icons can be used for each condition line, and the Add Condition Group  icon can be used to enable a set of conditions to be executed together in a group.

The Fields section will include all of the fields configured for work item display; customers will select the fields to be searched.

The Save Search option enables a customer to save the text. After entering a name and description, a My Saved Searches option will appear in the navigator.

An RSS Feed icon will appear after a search is saved; a customer can click on it to display the RSS Feed dialog. RSS feeds send notifications when the contents of a custom feed change; for example, an RSS feed can be used to send updates to subscribers that don’t have access to the mySupport site. The customer will copy the URL listed and then click the Subscribe icon. The notification sent is configurable.