Configuring mySupport RSS Feed Items

 

RSS feeds send notifications when the contents of a custom feed change; for example, you can use an RSS feed to send updates to subscribers that don’t have access to the mySupport portal site. An RSS Feed  icon will appear after a custom feed is created for the user to subscribe. Use the RSS Feed item tab to enter the title and description for the RSS notification; use the Include Field link to add field values from the current record.

Social Client Incident RSS Tab