Configuring Customer Chat Responses

Use the Core Settings | mySupport | mySupport Chat Responses screen to enter sets of text for support representatives to include in the customer chat dialog. You can use the Include Field link to add first and full name from the customer and accepting support representative’s Profile record, as well as the number and URL of the incident created when the chat is accepted in the Response Message field.

Note that the entry in the Name field will appear for selection in the chat dialog; the entry in the Response Message field will appear upon selection.