Restricting a Service Catalog
via Group Access
Group access restrictions can be configured for a section of the service
catalog or for a request entry. Access can be restricted to members of
both support representative and customer groups.
- If a support representative is not
a member of the group(s) that have access
to the section or entry, the section or entry will not appear to the
support representative in the Service Catalog and Service Catalog
Section interfaces accessed via the iSupport Desktop.
- If a customer is not a member of the
customer group(s) that have access to
the section or entry, the section or entry will not appear to the
customer in the Service Catalog and Service Catalog Section interfaces
on the mySupport portal. These entries will be marked with an asterisk
on the Service
Catalog and Service Request interfaces accessed
by support representatives via the iSupport Desktop.
After you add one or
more groups and save, the catalog will display only to members of the
selected groups.
