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Minimum |
Hardware |
· 3 GHz (64-bit processor) computer · 16 GB memory (RAM) dedicated to iSupport - minimum 6GB reserved for Microsoft Internet Information Services (IIS) and operating system · 5 GB free hard-disk space · 1 GB/second network card This is only a minimum guideline where IIS and Microsoft SQL Server are dedicated and collocated; system performance can be directly impacted by insufficient resources. Multiple factors influence system performance and database growth, including your usage and configuration choices, so it’s important to monitor the hosting environment. |
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Recommended |
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Minimum |
Operating System Not supported: - Installation of the iSupport application onto a domain controller or onto a server on which Windows SharePoint, Microsoft CRM, or Windows Small Business Server is installed - Multiple installations of the iSupport Rep web application components on the same web server |
Windows Server 2022 |
Windows Server 2019 |
Windows Server 2016 |
SQL Server
Microsoft SQL Server communicates via SQL to IIS/.NET 4.8 Framework. |
SQL Server 2022 |
SQL Server 2019 |
SQL Server 2016 or SQL Server 2017
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Your iSupport license is associated with the server that runs the iSupport application, so you will need to deactivate the license (via the iSupport License Management configuration screen under Options and Tools | Administer) before making changes to the server. If you do not deactivate, your license will become invalid. iSupport licensing is designed for a physical static system; a virtual machine that allows dynamic machine configuration changes may cause the license to be deactivated. If using a virtual machine, use a static configuration and deactivate the license prior to environmental system configuration changes.
If importing asset, customer, or product data from a Microsoft Excel .xlsx or Comma Separated Value .csv file, the Microsoft Access Object Library 12.0 must be installed onto your iSupport web server.
Mail System |
Mail server such as Microsoft Exchange that communicates via EWS or another mail system that uses POP3 or IMAP4. Outgoing email functionality requires an SMTP server or Exchange with EWS that may be reached by the server on which iSupport is installed; incoming email functionality requires a server enabled for POP3, IMAP4, OAUTH2 for Gmail/0365, or EWS. |
Client |
Minimum |
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iSupport Desktop (reps) |
Mozilla Firefox® 127.0 or Waterfox G6.0.16 (as of v18.1 release) |
Google ChromeTM 126.0 (as of v18.1 release) |
Apple Safari® 17.4 (as of v18.1 release) |
Microsoft Edge 123.0 on Windows 10 (as of v18.1 release) |
mySupport (end users) |
Any current version HTML5-compatible browser - Microsoft Internet Explorer 6 is not supported |
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Mobile (iSupport Desktop and mySupport) |
Any current version HTML-compatible browser - Some functionality will be disabled if JavaScript is disabled or the browser does not support JavaScript - Location services must be enabled on the device and on the browser for the Rep Map Check In feature |
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We recommend that you stay current on all Microsoft updates, patches, and security releases.