Deleting Templates in an Incident Template Hierarchy

If you need to delete a template that has lower level templates, you can choose to delete the lower level templates or move them under the upper level of the template to be deleted. In the example below, if you select the Confer With Sys Admin template and click the Delete link or press the Delete key, the following prompt will appear after a verification prompt:

If you answer No, the lower level template (Check Direct Connection to Server in the example below) will move up one level in the hierarchy, becoming a lower level of the Cannot Connect to Admin Server template.

If you delete a top level template, the next level of templates below it will each become top-level templates. Any templates below those will retain their lower level templates.

If you delete a template with no lower level templates, the template will be deleted after a confirmation message. You cannot delete a template that has been used to create incidents until the associated incidents have been closed and archived or deleted and removed via the Database Maintenance agent. You can create a view with the Template Name attribute in the Incidents data source to display the name of templates used to create incidents.

Note: There is no limit to the number of templates in a hierarchy.