Configuring Facebook Applications Configuring Facebook Applications
Configure a Facebook application to enable:
Customers to use the Linked Accounts section in the mySupport Account Settings to link an account for authenticating automatically via Facebook; if the customer is logged into Facebook, the customer will not need to enter an iSupport login.
The Facebook Monitor component on the Desktop to monitor a Facebook page and display posts and comments from it. It includes an option to create an incident from a listed post or reply. If the customer’s Facebook email address exists for a customer in Customer Profiles, the matching Customer Profile record will be used; otherwise, a new Customer Profile record will be created with the customer’s email address in the format of <Facebook username>@facebook.com. A reply will be posted to Facebook with the incident number and a link to the incident; if the Facebook application doesn’t have permission to do this, an email will be sent to the customer’s Facebook email account.
Follow the steps on the Facebook Applications tab in the Options and Tools | Integrate | Social Media Integration screen to configure a Facebook application. After completing the Application Name, App ID, and App Secret fields:
To enable the Facebook Monitor 
component on the Desktop to monitor a Facebook page, select Yes in the Available to Rep Desktop field.
To enable "Facebook" to display in the Add a New Linked Account dropdown in the Linked Accounts section in the mySupport Account Settings, select the application name in the Core Settings | mySupport | mySupport Portals | Options screen.
