Configuring Zoom Integration

Use the Options and Tools | Integrations | Zoom Integration configuration screen to enable a Zoom Meeting icon to appear in the Incident, Change, Problem, and Customer screens for scheduling an on-demand Zoom meeting. Follow the steps on the screen, enter an application name, and then enter the Client ID and Client Secret in the applicable fields. Note: A Zoom account with SSO (such as Zoom Business or Zoom United Business) is required. The Zoom URL is case sensitive; when configuring it in the Zoom App Marketplace, ensure that it has the same capitalization as the iSupport Application URL on the Basics tab in the iSupport Global settings screen.

Use the Email Template tab in the Zoom Integration screen to enter the subject and body of the email to be sent with a link to the meeting.

Zoom meetings can be included in work item screens; add the Zoom Meetings field to a work item screen layout via the Layouts configuration screen.

Note: Support representatives will need to use the Zoom Access field on the Details screen in the Preferences dialog to enable access to their calendar(s).