Configuring Slack Webhooks

Use the Options and Tools | Integrate | Slack Webhooks screen to configure webhooks for posting iSupport data to a Slack web application. After getting a Slack account and channel, you will specify a web application URL for iSupport to post data to and the fields containing the data you want to receive, and iSupport will post the field data to the URL when configured rule conditions and time frames are met. See iSupport Knowledge Entry GCDD664559 for information on how to get the Slack application URL.

Select the tab for the type of data that you will be posting and then click the Create button.

In the Webhooks screen, enter the name of the webhook definition that will be used in the Rule screen and the Slack web application URL to which iSupport data should be posted. Drag the iSupport data source fields containing the data you want to receive into the iSupport Field column and enter the corresponding fields on your web form in the Label column. Note that you can drag field rows vertically to reposition fields. A preview will appear in the frame on the right.

Use the applicable Rule screen to configure the conditions and time frame on which the post action will occur. Select the rule type, enter the condition(s) to be met in order to initiate the post, select the Execute Slack Webhook action, and then select the webhook definition. Be sure to add the rule to a rule group. See Creating Rules for more information.