Configuring Customer Password Complexity and Expiration

Enable Password Expiration

Select Yes to specify a number of days after which a newly entered login password will expire. The Password Expiration Warning dialog will display to the customer after every login via the mySupport portal until the configured time frame has been reached. The expiration timeframe will be based on the last time a customer reset their password or the date and time at which the Password Expiration feature was last configured. Note that expiration warnings will not appear on the mobile client.

Expire Password After xx Days

Enter the number of days after which a newly entered login password will expire. The expiration time frame will be based on the last time a customer reset their password or the date and time at which the Password Expiration feature was last configured.

Warn Customer xx Days Before Expiration

Enter the number of days before the expiration date in which to display the Password Expiration Warning dialog.

Enable Previous Password Check

Select Yes to compare a customer’s new password with a configured number of the customer’s previous passwords and prevent use of a matching password.

Number of Previous Passwords

Enter the number of passwords to check against a customer’s new password.

Minimum Password Requirements

Use the fields in this section to require new passwords to contain at least one special character (not a number or a letter), numeric character (0-9), uppercase character, and lowercase character, as well as a minimum number of characters.

If a customer tries to enter a password without the minimum requirements, a message will appear with the missing requirement. Note that configured password requirements will be enforced when you enter a password in the Customer Profile screen.

Force Password Reset for All Customers

Select this button to, for each customer, display the password reset dialog the next time the customer logs in and require a new password to be entered.