Active Directory/LDAP Data
Map Active Directory/LDAP Data
Map
The Active Directory and LDAP Integration features map according to the following schema:
Customers
iSupport Customer Field |
iSupport Default |
First Name |
givenName |
Last Name |
sn |
Sync Key |
objectGUID - if unavailable: entryUUID and uuid |
Phone |
telephoneNumber |
Fax |
facsimileTelephoneNumber |
Cellular |
mobile |
Location |
physicalDeliveryOfficeName |
Department |
department |
Title |
title |
Login |
userPrincipalName If unavailable, order of precedence: samAccountName, UID, ad then mail property |
Secondary Login |
The initial synchronization process will populate the Secondary User Name field if the iSupport Services user account is a domain level user account. It is approximated by retrieving the text between the @ symbol and the next period from the user’s principal name and converting it to upper case (for example, LBLSOFT would be retrieved from [email protected]) and adding a backslash, and then retrieving the username portion from the samAccountName field of an AD user entry. |
Address |
streetAddress (multiline value; first line used for Address1, any second line will be used for Address2, any third line will be used for Address3) |
City |
l |
State |
st |
ZIP |
postalCode |
Country |
co |
Manager |
manager |
Company |
company |
Customer ID |
(unmapped) |
Group |
MemberOf |
Avatar |
jpegPhoto - if unavailable: thumbnailPhoto |
Support Representatives
iSupport Support Rep Field |
iSupport Default |
First Name |
givenName |
Last Name |
sn |
Sync Key |
objectGUID; falls back to entryUUID and uuid |
Phone |
telephoneNumber |
Fax |
facsimileTelephoneNumber |
Cell |
mobile |
Login |
userPrincipalName - if unavailable: samAccountName, UID, and then mail property |
Groups |
MemberOf |
Avatar |
jpegPhoto - if unavailable: thumbnailPhoto |
The Secondary Login field for support representatives is not mappable; if the server is in the same domain that is being synced against, a conversion from [email protected] format to domain\username format will be attempted. Fallback: the email address will be parsed by retrieving the text between the @ symbol and the next period from the user’s principal name, and then adding a backslash and a username. Example: lblsoft\john would be retrieved from [email protected].
Assets
iSupport Asset Field |
iSupport Default |
Name |
cn |
Sync Key |
objectGUID; falls back to entryUUID and uuid |
Location |
location |
Manufacturer |
(unmapped) |
Model |
(unmapped) |
Tag Number |
(unmapped) |
Serial Number |
(unmapped) |