Use the Configuration | Options and Tools | Customize | Signing Agreement configuration screen to create a signing agreement to display details in the Sign dialog in the Incident and Change work item screens.
Signing agreements can be associated with customer and support representative groups, categories, and incident and change templates. If an incident or change involves more than one associated signing agreement (associated with the group, category, or template), all will be included in the Sign dialog in a dropdown for selection. Note that “Blank” is also included for displaying no text above the signing line.
When the Sign dialog has been completed by the user, the text and signature are saved as an image in an attachment and a notation with the name of the signature agreement is included in the History field. Note that this feature is not available for mySupport.
