Designating Default Approval Statuses Designating Default Approval Statuses
Use the Default Statuses tab in the Options and Tools | Automate | Approval Cycles screen to assign a status to each stage of the approval cycle.
In the Default Approval Incident/Change/Purchase Statuses field, select the status to assign at each stage of the approval cycle. Use the Create New and View/Edit icons to access the applicable Custom Status Label screen.
Initial Status - Select the status to assign when an incident with the rule group is initially saved.
Final Approval Status - Select the status to assign when:
Final Decline Status - Select the status to assign when:
For a serial cycle, an approver specifies a Decline verdict.
For a concurrent cycle, the number of Decline verdicts is equal to the number in the Number of Verdicts Required for Final Decline field.
In the Cancellation Status field, select the status to assign when a support representative with Incident Edit permission or customer assigned to an incident specifies a Cancel Approvals verdict.
