Creating Configuration Item Groups

 

Use the Configuration Item Groups screen to define and associate a collection of CIs for access, views, and reports. You can utilize iSupport’s Group Access functionality to restrict access and display of a configuration item to members of a support representative group. To assign a configuration item to a group, you can use the Membership tab in this screen or on the Groups tab in the CI entry screen. Enter the name and description of the group on the Details tab.

Use the Membership tab to add selected CIs to a group. To add a CI to the group, click the Add link. Select an existing CI and click OK.  

Use the Group Access tab to restrict access to CIs in the group to members of support representative groups. Click the Add link to select the groups. After saving, CIs in the group will be available only to members of the selected support representative groups. Note that group access permissions only restrict the ability to open a record for group members (unless a member is the current owner); group access does not filter display of data in views, charts, and reports.

You can also do the following to add a CI to a group: